FAQ's

How long will it take for your order to ship?

Orders are processed in the order that they are received. Generally speaking, processing takes 1-2 business day and goes out for delivery the next business day. Please allow a minimum of 3-5 business days for your order to arrive. All orders come with tracking.

What shipping method do you use?

Our main servicer is USPS Priority Mail.

RETURN POLICY

Mela Moore Exclusive Appearance LLC prides ourselves on excellent customer satisfaction. All sales come with a 100% customer satisfaction guarantee.  We accept returns on regular priced items within 7 days of receiving an item. You will receive store credit. There are no refunds, but we will issue you store credit for items.

HOW TO RETURN YOUR ORDER

Please email us at sales@melamoore.com with your order number.

What if my product is damaged during shipping?

While this is rare, in the event that it does happen, please email us within 3 calendar days of receiving your item. We ask that you document damage as photos may be required to make a claim. Please send email to sales@melamoore.com if you have any questions or concerns.

How Do I Contact Customer Service?

Please email sales@melamoore.com, if you have any questions or concerns.

What payment options are available?

We accept PayPal, Afterpay and all major credit cards.